If this happens, please contact TymeBank on 086 099 9119.
If this happens, please contact Nedbank on this number 0800 555 111.
If this happens, please contact MTN MoMo on 083 173.
Try typing in your PIN again. It's possible you got one of the numbers wrong. If it still says “invalid”, it’s possible that Flash Group did not generate this PIN, which means that it cannot be redeemed on 1Voucher platforms. Want to investigate further? Contact our Call Centre on 086 169 3333.
A 1Voucher PIN contains 16 digits.
A 1Voucher PIN is valid for 3 years from the date of purchase. A good way of making sure you don’t lose it, is to write it down in safe place or snap a pic of it with your phone as a backup.
You can load them all into the 1ForYou app and transact from there.
Present the 16-digit PIN, displayed on your slipor on your 1ForYou app for payment.
1Vouchers are non-refundable, you can load the voucher into your 1ForYou app and transact from there.
Please contact our Call Centre on 0861 169 3333.
Please contact our Call Centre on 0861 169 3333.
If this happens, please contact TymeBank on 086 099 9119.
Please contact Nedbank on this number 0800 555 111.
A change voucher will be issued (to the person who bought the voucher) via SMS, or via the partner’s platform.
It all depends on where you used your voucher. Each redemption partner has their own terms and conditions when it comes to returns. Check their T’s & C’s (usually available on their website).
You will have to contact the partner/merchant where the voucher was redeemed.
A change voucher will be issued to the customer via SMS or via the partner’s platform.
Please contact the partner directly for help. The partner will escalate the matter further if they need our help in order to resolve the issue.
Try typing in your PIN again. It's possible you got one of the numbers wrong. If it still says “invalid”, it’s possible that Flash Group did not generate this PIN, which means that it cannot be redeemed on 1Voucher platforms. Want to investigate further? Contact our Call Centre on 086 169 3333.
You might be able to. It is up to the Spaza shop owner to allow or deny returns and refunds. Ask him or her.
You’ll need to supply your name, email address, and cell phone number. You’ll also have to create a 5-digit PIN number which you will use to log into the app and authorise transactions.
No, we’re for everyone! You only need a South African cell phone number to register and use the app.
Adding balance/money:
Sending Balance/Money:
Airtime:
Data:
Paying Bills:
No. You will not be charged for using or transactingon the 1ForYou app.
Yes, the 1ForYou app is free to download and use, but standard data charges apply when downloading and using the app.
Your 1ForYou app balance can’t be withdrawn as cash, but you can generate a 1Voucher and use towards your purchase at your local spaza shop, participating retailers or online partners.
No, not yet. But we’re working on it. Watch this space!
Yes, but onlyif they also have and use the 1ForYou app.
Not yet. But we are working on expanding our world so we can expand yours!
To retrieve vouchers from the 1ForYou app, open your transaction history and you will see voucher details.
Still struggling? Contact our Call Centre on 0861 169 3333.
Follow the instructions in the app menu. You will be sent a reset password link via SMS.
You will be able to update your cell phone number under Settings in your app menu.
You can load them all into the 1ForYou app and transact from there. It’s a smart and easy way to store your cash and voucher balances online, all in one place, safely.
Yes. Flash merchants are only allowed 1 reprint per day in the case of printer issues, network errors etc.
We are currently testing 1Voucher reprints and will review the number of times a voucher can be reprinted once the trial period is over.
On the machine with buttons, select Flash Menu, select Vouchers/1Voucher, select 1Voucher, select Amount.
You can go back to the store for further help or, on your device, go to Flash Menu, select Voucher/1Voucher, select 1Voucher, select Accept 1Voucher and type in your 1Voucher PIN. Check your trading balance as you will be charged a small redemption fee.
You will get an error message if you try to accept an invalid PIN or a PIN that has already been redeemed.
An error message might be received if the customer’s PIN is invalid i.e. if the PIN has already been redeemed/used/spent elsewhere; or the PIN number may have been entered incorrectly into the Flash machine; etc.
Unfortunately not. We’d love to help but we can’t. Reversals and cancellations are not possible.
A Payment Acceptance (transaction) fee of 2.5% will apply.
All Flash merchants nationwide can accept 1Voucher as a payment method. It is up to the merchant to decide if they want to accept 1Voucher as a payment in their shop.
Please email hello@1voucher.co.za with your request and we will get back to you with the latest facts and figures.
Please email hello@1voucher.co.za with your request and we will get back to you sharp sharp.
You will need to integrate into the Flash set of APIs for your own account.
We’ll help you get up and running asquickly as possible. Flash has dedicated integration specialists to supportyour businesses development team with the integration process.
1Voucher has a fully operational Call Centre as well as a business support team to resolve any query you might have. Depending on your needs and contract, you might also be able to benefit from marketing support.
Yes, you can! Please email hello@1voucher.co.za with your request and we will tell you all about how it works.
Customers will need to enter the 16-digit PIN to redeem it on your website or a cashier will need to enter it at your POS unit/system.
Settlement is automated via our systems and reconciled by our financial team to supply detailed reporting.
Automated settlements occur daily.
Recognising these common signs of a scam could help you avoid falling for one
Please contact our Call Centre on 086 169 3333.
